Reservations can be made through your travel agent, by mail or by fax with a reservation form and deposit payable to China Travel Service (USA), Inc. Payments may be made by check or by credit card. A signed credit card authorization form and copy of passport is required for credit card payment.
DEPOSIT: $300 per person is required at time of reservation, either by check or credit card. Upon receipt of your deposit, an invoice will be forwarded to you as confirmation.
FINAL PAYMENT: Final payment is due 60 days prior to departure. Occasionally payment for air tickets will be required sooner, based on the ticketing deadline assigned by the airline. When a reservation is made less than 60 days prior to departure, full payment will be due upon confirmation of the reservation.
RUSH FEE: Reservations made less than two weeks prior to departure will incur a Rush Fee of $75.
CHANGE FEE: Changes made after reservations are confirmed will incur a Change Fee of $75 plus any other airline/ hotel/ cruise line penalties apply.
In order to ensure smooth operations of our tours, China Travel Service (U.S.A.), Inc. requires exclusion of any person whose health makes them unsuitable for long trips. Please note that tours to Tibet and Sichuan go to high altitudes, and we recommend those who are planning to travel to these areas consult with their doctor before departure, especially those with high blood pressure and heart conditions. There will be no refunds for early return due to altitude sickness, and we therefore recommend the purchase of travel insurance for those planning to travel to these areas.
China Travel Service (U.S.A.), Inc. is pleased to provide our clients with our comprehensive travel insurance plan. We strongly recommend the purchase of this plan to protect you and your travel investment.
Please refer to China Visa Assistance.
If you have any complaints during your holiday, please inform your local gu ide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In cases where a satisfactory remedy is not achieved, you must submit a written complaint to China Travel Service (U.S.A.), Inc. within thirty days from the end of your tour. Complaints received by China Travel Service (U.S.A.) Inc. will be acted upon promptly and fairly within the terms of these conditions. Any controversy arising out of, or relating to this contract or any modification or extension thereof, including any claim for damages, or rescission or both, which cannot be settled amicably shall be settled by arbitration administered by the American Arbitration Association in San Francisco, California, U.S.A. in accordance with the rules obtaining to the American Arbitration Association. The parties, i.e. you and China Travel Service (U.S.A.) Inc. consent to the jurisdiction of the Supreme Court of the State of California, and of the United States District Court for the Northern District of California, for all purposes in connection with the arbitration. The parties consent that any process or motion or other application to either of said courts and any paper in connection with arbitration, may be served by certified mail, return receipt requested by personal service or in such other manner as may be permissible under the rules of the applicable court or arbitration tribunal, provided a reasonable time for appearance is allowed. The parties further agree that arbitration proceedings must be instituted within one year after the claimed breach occurred, and that the failure to institute arbitration proceedings within such period shall constitute an absolute bar to the institution of any proceeding and a waiver of all claims.
China Travel Service (U.S.A.) Inc. reserves the right to cancel any tour prior to its departure for any reason. In the event of cancellation, China Travel Service (U.S.A.) Inc. will refund any deposits and/or payments prior to such cancellation.
The deposit is non-refundable and non-transferable. In the event of cancellation by consumer or agent after confirmation of the booking, a cancellation fee will be accessed based on the following schedule:
Additional penalties may apply for air, train, ferry or cruise ship tickets which have already been issued or for deposits paid to hotels during peak periods.
All cancellations must be in writing and will be effective upon receipt by China Travel Service (U.S.A.) Inc. When a reservation is made through an agent, claims for refund must be made by the agent making the original booking and such claim must be made within 30 days of the termination of the tour.
No refund will be made to those participants who break the journey regardless of the portions of the package unused. If, owing to serious illness or injury, the participant withdraws from the tour, a refund will be subject to the consent of the local travel agent.
No refund will be made to those participants who have failed to secure valid travel documents such as passport or visas.